Contact Us
We’re Here to Help
If you have questions about a SOLVERCAE product, an existing order, shipping, returns, refunds, or your shopping experience, our customer care team is available to assist you.
Customer Support
Email:
service@solvercae.com
We aim to review and respond to customer inquiries within 1–2 business days.
Messages received during weekends, public holidays, promotional periods, or periods of unusually high request volume may require additional response time.
Order-Related Inquiries
To help us review your request efficiently, please include the following information where applicable:
- Your order number
- The email address used to place the order
- The name of the product involved
- A clear description of your question or concern
- Photographs or videos where relevant, particularly for damaged, defective, or incorrect products
Please do not send complete payment card details, passwords, or other sensitive account credentials by email.
Returns & Refunds
Before sending any product back, please contact:
Do not send a return without receiving return authorization and instructions from our customer care team.
Once a return request is approved, we will provide the appropriate return instructions and, where required, the applicable return warehouse information.
Business Identity
Business Information
Brand Name:
SOLVERCAE
Legal Company Name:
Heyuan Zhiting Technology Co., Ltd.
Business Address:
Room 605, Building 1, Dongjiang Haoyuan, west of Binjiang Avenue and south of Keji 4th Road, Heyuan High-Tech Development Zone
Customer Support Email:
service@solvercae.com
SOLVERCAE is owned and operated by Heyuan Zhiting Technology Co., Ltd.
For customer service, order assistance, privacy requests, and other website-related inquiries, please contact: