Privacy Notice

Effective Date: August 27, 2026

This Privacy Notice explains how SOLVERCAE collects, uses, processes, and shares personal information when you visit our website, place an order, communicate with us, or otherwise interact with our online services.

SOLVERCAE is operated by Heyuan Zhiting Technology Co., Ltd.

By using our website, you acknowledge the practices described in this Privacy Notice.

1. Information We Collect

Depending on how you interact with SOLVERCAE, we may collect information including:

Information You Provide

Name
Email address
Billing information
Shipping information
Order and transaction details
Account information
Customer service communications
Return and refund information
Product reviews or other information voluntarily submitted

Payment information may be processed directly by third-party payment providers rather than stored directly by SOLVERCAE.

Information Collected Automatically

When you interact with our website, we or our service providers may automatically collect information such as:

IP address
Browser information
Device type
Operating system
Referring website
Pages viewed
Shopping activity
Approximate location derived from technical information
Cookies and similar identifiers

2. How We Use Personal Information

We may use personal information to:

Process orders and payments
Confirm transactions
Fulfill and deliver purchases
Provide tracking information
Communicate about orders
Process returns and refunds
Respond to customer inquiries
Detect and prevent fraud
Maintain website security
Improve website performance and functionality
Analyze customer interactions
Provide relevant marketing where permitted
Comply with applicable legal obligations
Resolve disputes and enforce applicable terms

3. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, and similar technologies to support:

Shopping cart functionality
Customer preferences
Website performance
Analytics
Advertising measurement
Fraud prevention
Website security

You may be able to manage certain cookies through your browser or available privacy controls.

Disabling certain technologies may affect website functionality.

4. Service Providers

We may share information with service providers that assist us with activities such as:

Ecommerce hosting
Payment processing
Order fulfillment
Shipping and logistics
Customer support
Analytics
Advertising and marketing
Fraud prevention
Website security

These providers may process information only as necessary to provide their respective services or as otherwise permitted by applicable law.

5. Advertising and Analytics

We may use analytics and advertising technologies to understand website usage and improve our services.

Depending on your location, certain advertising or data-sharing activities may be treated as targeted advertising, sharing, or similar processing under applicable privacy laws.

Where required, eligible users may exercise applicable privacy choices.

6. Sale of Personal Information

SOLVERCAE does not sell personal information in exchange for direct monetary payment.

Certain privacy laws may define some advertising-related information sharing more broadly. Where those laws apply, eligible users may exercise applicable opt-out rights.

7. Data Retention

We retain personal information for as long as reasonably necessary for purposes including:

Completing transactions
Fulfilling orders
Maintaining required business records
Providing customer support
Handling returns and refunds
Preventing fraud
Resolving disputes
Complying with accounting or legal obligations

Retention periods may vary according to the type of information involved and applicable requirements.

8. Information Security

We use reasonable technical and organizational measures intended to protect personal information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for protecting their account credentials and should contact us if they believe unauthorized activity has occurred.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

Request access to certain personal information
Request correction
Request deletion
Obtain a copy of certain information
Restrict certain processing
Object to certain processing
Withdraw consent where applicable
Opt out of certain targeted advertising or data sharing
Appeal certain privacy decisions where required

Requests may be submitted to:

service@solvercae.com

We may need to verify your identity before completing certain requests.

10. Marketing Communications

You may unsubscribe from promotional emails using the unsubscribe option included in those communications.

Even after unsubscribing from promotional communications, we may continue to send transactional, customer service, security, or other non-marketing communications.

11. Children's Privacy

Our online store is not intended for children who are below the age required to independently consent to the processing of personal information in their jurisdiction.

We do not knowingly collect children's personal information in violation of applicable law.

12. International Processing

Because our website and service providers may operate across multiple locations, information may be processed outside the country or region in which you live.

Where required by applicable law, appropriate safeguards may be used in connection with international data processing.