FAQ
Orders
How do I know if my order was successfully placed?
After completing checkout, you should receive an order confirmation using the email address provided during purchase.
If you do not see the confirmation email, please check your spam, junk, or promotions folder.
If you still cannot locate it, contact service@solvercae.com.
Can I change or cancel my order?
Please contact us as soon as possible at:
We will make reasonable efforts to accommodate a cancellation or modification before fulfillment processing begins.
Once an order has entered fulfillment or has already been dispatched, cancellation or modification may no longer be possible.
Orders that have already shipped may need to follow our Return Policy.
What if I entered the wrong shipping information?
Contact us as soon as possible with your order number and the correct shipping information.
We will attempt to update the information before fulfillment begins, but changes cannot be guaranteed once an order is being processed or has been dispatched.
Products
Will the product look exactly like the photographs?
We make reasonable efforts to display our products accurately.
Minor differences in color, finish, size, or appearance may occur because of photography, lighting, screen settings, manufacturing tolerances, or the characteristics of individual materials.
Please review the relevant product description before purchasing.
How should I care for my jewelry?
General jewelry care may include:
- Keeping jewelry away from harsh chemicals
- Avoiding unnecessary prolonged contact with water
- Applying cosmetics, perfume, and lotion before putting jewelry on
- Storing pieces separately in a clean and dry location
- Cleaning jewelry gently with an appropriate soft cloth
Always follow any product-specific care information displayed on the relevant product page.
Shipping
How long does order processing take?
Most orders are processed within approximately 1–3 business days after payment has been successfully confirmed.
Processing times may be longer during public holidays, promotional events, product launches, unusually high order volume, or additional payment verification.
How long does delivery take?
Estimated delivery after dispatch is generally:
7–15 business days
Delivery times are estimates and may vary depending on destination, carrier operations, customs processing, weather, local postal services, and other circumstances.
Does SOLVERCAE offer free shipping?
Yes. Free standard shipping is available on qualifying orders over $100.
For orders that do not qualify for free shipping, any applicable shipping charge will be displayed during checkout before payment.
Will I receive tracking information?
When tracking is available, you will receive shipping or tracking information after your order has been dispatched.
Carrier systems may require additional time before the first tracking update appears.
What happens if my package is delayed or lost?
If tracking has not updated for an extended period, or you believe your package may have been lost, contact:
Please include your order number.
We will review the available shipping information and, where appropriate, work with the carrier to determine the status of the shipment.
If a shipment is confirmed lost before successful delivery, an appropriate solution may include a replacement or refund.
Returns & Refunds
Can I return an item?
Eligible products may be requested for return within 30 calendar days after confirmed delivery.
Returned products must generally be unused, unworn, unaltered, undamaged, and in their original condition.
How do I start a return?
Contact:
Please provide your order number, the item you want to return, the reason for the request, and photographs or videos where relevant.
Do not send products back before receiving return instructions.
Do I have to pay return shipping?
For preference-based returns, such as changing your mind, the customer is generally responsible for return shipping costs.
If an item is confirmed to have arrived damaged, defective, incorrect, or materially different from the product ordered, SOLVERCAE will provide an appropriate solution without requiring the customer to bear costs resulting from our error.
When will I receive my refund?
After an approved returned product has been received and inspected, an approved refund is generally initiated to the original payment method within 5–10 business days.
Your bank, card issuer, or payment provider may require additional time to display the refund.
Customer Support
How can I contact SOLVERCAE?
Email:
We normally aim to respond within 1–2 business days.
SOLVERCAE is operated by Heyuan Zhiting Technology Co., Ltd.