Shipping Policy
This Shipping Policy explains how orders placed through SOLVERCAE are processed, shipped, tracked, and handled if delivery problems occur.
SOLVERCAE is operated by Heyuan Zhiting Technology Co., Ltd.
1. Order Processing
Most orders are processed within approximately:
1–3 business days after payment has been successfully confirmed.
Business days generally exclude weekends and public holidays.
Additional processing time may occasionally be required during:
- Major sales
- Holiday periods
- Product launches
- Unusually high order volume
- Inventory adjustments
- Payment or security verification
If a significant processing issue affects your order, we may contact you using the information provided during checkout.
2. Estimated Delivery Time
After an order has been dispatched, estimated delivery is generally:
7–15 business days
This estimated delivery period begins after dispatch and does not include the initial 1–3 business day processing period.
Delivery estimates are not guaranteed arrival dates.
Actual delivery time can vary because of factors including:
- Destination
- Carrier operations
- Customs procedures
- Local postal services
- Weather
- Transportation disruption
- Public holidays
- Regional emergencies
3. Shipping Fees
Free standard shipping is available on qualifying orders over $100.
For orders that do not qualify for free shipping, applicable shipping charges will be displayed during checkout before payment is completed.
The shipping amount shown during checkout at the time the order is placed will apply to that transaction.
4. Fulfillment
Depending on product availability and delivery destination, orders may be fulfilled through facilities or fulfillment partners used by SOLVERCAE.
As a result, products in the same order may occasionally be shipped separately.
We do not guarantee that every order will originate from the same fulfillment location.
5. Shipping Confirmation and Tracking
After an order has been dispatched, shipping confirmation and available tracking information will be provided electronically.
Carrier systems may require additional time before displaying the first tracking scan.
Temporary gaps between tracking updates do not necessarily indicate that a shipment has stopped moving.
6. Multiple Shipments
Orders containing multiple products may occasionally arrive in separate packages.
When applicable, separate tracking information may be provided for individual shipments.
7. Incorrect Shipping Information
Customers should review their shipping information carefully before completing checkout.
If you discover an error after placing your order, contact:
as soon as possible.
We will make reasonable efforts to update shipping details before fulfillment begins, but changes cannot be guaranteed after processing or dispatch.
8. Failed Delivery
A shipment may be delayed, returned, or otherwise affected because of circumstances including:
- Incorrect address information supplied during checkout
- Incomplete recipient information
- Repeated failed delivery attempts
- Failure to collect a parcel
- Carrier restrictions
- Refusal of delivery
Where reshipment is required solely because incorrect information was provided by the customer, additional shipping charges may apply.
9. Shipping Delays
If tracking has not updated for an extended period or delivery is significantly outside the estimated timeframe, contact:
and provide your order number.
We will review the available shipment information and provide reasonable assistance.
10. Lost Packages
If a shipment appears to have been lost in transit, please contact us.
We may review the shipment with the relevant carrier.
If a package is confirmed lost before successful delivery, an appropriate resolution may include:
- Replacement shipment, or
- Refund
depending on the circumstances and product availability.
11. Packages Marked as Delivered
A tracking status showing “Delivered” does not automatically prevent a customer from requesting assistance.
If tracking indicates delivery but you cannot locate the package, we recommend first checking:
- The delivery location
- Household members
- Neighbors
- Building reception or management
- Other secure delivery areas
- The local carrier
If the parcel still cannot be located, contact:
We may ask you to cooperate with a reasonable carrier investigation before the appropriate resolution is determined.
12. Customs, Duties, and Taxes
International deliveries may be subject to customs duties, import taxes, or local handling charges depending on the destination.
Unless checkout expressly states otherwise, charges imposed by local customs or government authorities may be the responsibility of the recipient.
13. Shipping Restrictions
Certain products or destinations may be unavailable because of carrier restrictions, legal requirements, customs restrictions, or other operational limitations.
If we cannot fulfill an accepted order because delivery is unavailable, we will contact you regarding an appropriate cancellation and refund.
14. Contact
For shipping or tracking assistance:
SOLVERCAE
Legal Company Name:
Heyuan Zhiting Technology Co., Ltd.
Business Address:
Customer Support Email:
service@solvercae.com