Shipping Policy
Shipping Policy
Last updated: September 20, 2026
This Shipping Policy explains how orders placed through SOLVERCAE are processed, shipped, tracked, and handled if delivery problems occur.
SOLVERCAE is operated by Heyuan Zhiting Technology Co., Ltd.
1. Order Processing
Most orders are processed within approximately:
1–3 business days after payment has been successfully confirmed.
Business days generally exclude weekends and public holidays.
Additional processing time may occasionally be required during:
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Major sales
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Holiday periods
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Product launches
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Unusually high order volume
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Inventory adjustments
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Payment or security verification
If a significant processing issue affects your order, we may contact you using the information provided during checkout.
2. Shipping Destinations
We currently ship to eligible addresses within the United States.
Available shipping methods, delivery options, and applicable shipping charges will be displayed at checkout based on the delivery address entered by the customer.
Shipping availability may vary depending on carrier coverage, address eligibility, legal or operational restrictions, and other delivery limitations.
If no shipping option is available for the address entered at checkout, we are currently unable to ship to that destination.
We do not currently offer shipping to destinations outside the United States.
3. Estimated Delivery Time
After an order has been dispatched, estimated delivery is generally:
7–15 business days
This estimated delivery period begins after dispatch and does not include the initial 1–3 business day processing period.
Delivery estimates are not guaranteed arrival dates.
Actual delivery time can vary because of factors including:
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Delivery destination
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Carrier operations
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Local postal services
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Weather conditions
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Transportation disruptions
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Public holidays
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Regional emergencies
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Other circumstances outside our reasonable control
If a material delay affects an order, customers may contact us for assistance.
4. Shipping Fees
Free standard shipping is available on qualifying orders of $50 or more.
For orders totaling less than $50 that do not qualify for free shipping, applicable shipping charges will be displayed during checkout before payment is completed.
The shipping amount shown during checkout at the time the order is placed will apply to that transaction.
5. Fulfillment
Depending on product availability, inventory location, and the delivery destination, orders may be fulfilled through our own or partner fulfillment facilities used by SOLVERCAE.
The fulfillment or shipping location may differ from our registered business address.
As a result, products in the same order may occasionally be shipped separately.
We do not guarantee that every order will originate from the same fulfillment location.
Regardless of the fulfillment location, orders remain subject to the processing and estimated delivery times stated in this Shipping Policy.
6. Shipping Confirmation and Tracking
After an order has been dispatched, shipping confirmation and available tracking information will be provided electronically when available.
Carrier systems may require additional time before displaying the first tracking scan.
Temporary gaps between tracking updates do not necessarily indicate that a shipment has stopped moving.
Customers should allow reasonable time for carrier tracking systems to update.
7. Multiple Shipments
Orders containing multiple products may occasionally arrive in separate packages.
When applicable, separate tracking information may be provided for individual shipments.
Receiving part of an order does not necessarily mean that the remaining items have been lost or cancelled.
8. Incorrect Shipping Information
Customers should carefully review their shipping information before completing checkout.
If you discover an error after placing your order, please contact:
as soon as possible.
We will make reasonable efforts to update shipping details before fulfillment begins, but changes cannot be guaranteed after an order has entered processing or has been dispatched.
SOLVERCAE is not responsible for delays caused solely by incorrect or incomplete delivery information supplied by the customer, but we will provide reasonable assistance where possible.
9. Failed Delivery
A shipment may be delayed, returned, or otherwise affected because of circumstances including:
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Incorrect address information supplied during checkout
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Incomplete recipient information
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Repeated failed delivery attempts
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Failure to collect a parcel
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Carrier restrictions
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Refusal of delivery
If a shipment is returned because of an address or delivery issue, please contact us so that we can review the circumstances and determine the available options.
Where reshipment is required solely because incorrect information was provided by the customer, additional shipping charges may apply.
Any applicable reshipping charge will be communicated before a replacement shipment is arranged.
10. Shipping Delays
If tracking has not updated for an extended period or delivery is significantly outside the estimated timeframe, please contact:
and provide your order number.
We will review the available shipment information and provide reasonable assistance.
Depending on the circumstances, this may include contacting the carrier or fulfillment partner to obtain additional delivery information.
11. Lost Packages
If a shipment appears to have been lost in transit, please contact us.
We may review the shipment with the relevant carrier or fulfillment partner.
If a package is confirmed lost before successful delivery, an appropriate resolution may include:
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A replacement shipment, or
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A refund
depending on the circumstances and product availability.
Customers will not be required to bear the cost of a replacement or refund where the shipment is confirmed lost in transit through no fault of the customer.
12. Packages Marked as Delivered
A tracking status showing “Delivered” does not automatically prevent a customer from requesting assistance.
If tracking indicates delivery but you cannot locate the package, we recommend first checking:
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The delivery location
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Household members
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Neighbors
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Building reception or management
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Other secure delivery areas
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The local carrier
If the parcel still cannot be located, please contact:
We may ask you to cooperate with a reasonable carrier investigation before the appropriate resolution is determined.
Each case will be reviewed based on the available tracking information and delivery circumstances.
13. Taxes and Charges
Any applicable sales taxes or other charges collected as part of the transaction will be displayed at checkout where required.
We currently sell and ship only to eligible addresses within the United States through the shipping destinations available at checkout.
Customers will be able to review the applicable order total, shipping charges, and taxes before completing payment.
14. Shipping Restrictions
Certain products or delivery addresses may be unavailable because of:
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Carrier restrictions
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Legal requirements
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Address limitations
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Operational restrictions
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Product-specific shipping limitations
Availability will generally be determined based on the delivery information entered during checkout.
If we are unable to fulfill an accepted order because delivery is unavailable, we will contact the customer regarding an appropriate cancellation and refund.
15. Changes to Shipping Availability
Shipping destinations, carrier services, delivery options, and shipping methods may change from time to time based on operational requirements.
The shipping options available during checkout represent the currently available delivery methods for the address entered.
Any material changes to this Shipping Policy will be reflected on this page.
16. Contact
For shipping, delivery, or tracking assistance, please contact:
SOLVERCAE
Legal Company Name:
Heyuan Zhiting Technology Co., Ltd.
Business Address:
Room 605, Building 1, Dongjiang Haoyuan, West of Binjiang Avenue and South of Keji 4th Road, Heyuan High-Tech Development Zone, Heyuan City, Guangdong Province, China
Customer Support Email:
service@solvercae.com
Customer Service Phone:
+852 7100786
