Return Policy
SOLVERCAE wants customers to have clear information about returns and refunds before making a purchase.
This Return Policy applies to eligible purchases made through SOLVERCAE.
SOLVERCAE is operated by Heyuan Zhiting Technology Co., Ltd.
1. Return Period
Eligible products may be requested for return within 30 calendar days after confirmed delivery.
Return requests submitted after the 30-day period may not qualify unless otherwise required by applicable consumer law.
2. Return Eligibility
For a standard return, products must generally be:
- Unused
- Unworn
- Unaltered
- Undamaged
- In their original condition
- Returned with original packaging where reasonably applicable
- Accompanied by valid proof of purchase
Products showing signs of wear, misuse, unauthorized alteration, or customer-caused damage may not qualify.
3. Non-Returnable Products
Unless defective or otherwise required by applicable law, the following may be excluded from standard preference-based returns:
- Personalized or customized products
- Products modified at the customer's request
- Gift cards
- Products clearly identified as final sale before purchase
- Products damaged through misuse or improper care
This exclusion does not remove rights customers may have when a product arrives damaged, defective, incorrect, or materially different from its description.
4. Damaged, Defective, Incorrect, or Misdescribed Products
If your product arrives:
- Damaged
- Defective
- Incorrect
- Missing material components
- Materially different from the product ordered
please contact:
Provide:
- Order number
- Description of the problem
- Clear photographs or videos of the product
- Photographs of packaging where relevant
After reviewing the request, we may provide an appropriate resolution such as a replacement, refund, or approved return.
Where the issue results from a confirmed seller or fulfillment error, the customer will not be required to bear reasonable costs resulting from that error.
5. How to Request a Return
Before sending a product back, email:
Please provide:
- Order number
- Product you wish to return
- Reason for return
- Relevant photographs or videos where applicable
Our customer care team will review the request.
Do not send a product back before receiving return authorization and instructions.
6. Return Destination
Returns should not be sent without prior authorization.
Once your return request has been approved, our customer care team will provide the appropriate return warehouse information and return instructions based on the product and fulfillment arrangement.
Sending a product to an unauthorized location may delay or prevent processing of the return.
7. Return Shipping Costs
Preference-Based Returns
For eligible returns requested because of preference, change of mind, or another reason not caused by a product or fulfillment error, the customer is generally responsible for return shipping costs.
Damaged, Defective, or Incorrect Products
If we confirm that the product arrived damaged, defective, incorrect, or materially different from the product ordered, we will provide an appropriate resolution without requiring the customer to bear costs resulting from our error.
8. Return Packaging and Tracking
Returned products should be securely packaged to reduce the risk of damage during transit.
Where available, we recommend using a shipping method that provides tracking.
Keep your return shipping receipt and tracking information until your return has been completed.
9. Inspection
Returned products will be reviewed after they arrive at the designated return destination.
If the product satisfies the applicable return conditions, the refund will be approved.
If there is an issue with the returned product, we may contact you for additional information.
10. Refund Processing
Approved refunds are generally issued to the original payment method within 5–10 business days after the returned product has been received and inspected.
After we initiate the refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.
11. Original Shipping Fees
Original shipping charges are generally not refundable for preference-based returns unless required by applicable law.
Where a refund results from a confirmed error attributable to us, applicable shipping costs will be handled as part of the resolution where appropriate.
12. Exchanges
Direct exchanges may not be available for every product.
If a direct exchange cannot be completed, you may be asked to return the eligible product and place a new order for the preferred item.
13. Order Cancellations
If you wish to cancel an order, contact:
as soon as possible.
We will make reasonable efforts to process cancellation requests before fulfillment processing begins.
Cancellation cannot be guaranteed after fulfillment has started.
Orders that have already been dispatched generally cannot be canceled and must instead follow the applicable return procedure.
We do not impose a separate cancellation fee for an ordinary approved cancellation.
14. Consumer Rights
Nothing in this Return Policy is intended to limit mandatory consumer rights that cannot legally be waived.
15. Contact
For return or refund assistance:
SOLVERCAE
Legal Company Name:
Heyuan Zhiting Technology Co., Ltd.
Business Address:
Customer Support Email:
service@solvercae.com
Return Address Notice
Please do not send returns directly to our business registration address.
Once your return request has been approved, our customer support team will provide the appropriate return warehouse address and return instructions.
To request a return, contact: